Return and refund policy

At Allure, we strive to ensure customer satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns

You have 14 days from the date you receive your order to initiate a return. To be eligible for a return:

• The item must be unused, unworn, and in its original packaging.

• The product must be free of any damage, stains, or signs of use.

• Proof of purchase (order confirmation or receipt) is required.

To start a return, please contact us at contact@allure.com with your order details.

2. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved:

• The refund will be processed to your original payment method within 5-10 business days.

• Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., defective or incorrect item).

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at contact@allure.com.

4. Non-Returnable Items

Certain items are not eligible for return, including:

• Lingerie and intimate wear (for hygiene reasons, unless faulty).

• Gift cards and promotional items.

5. Return Shipping

Customers are responsible for the return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service for returns.

6. Contact Us

If you have any questions regarding our Return & Refund Policy, feel free to reach out to us at:

Email: contact@allure.com